RESIDENT FREQUENTLY ASKED QUESTIONS
How can I submit a rental application?
Please visit bhbindy.net.
Is it possible to apply for a property that I haven't viewed?
Yes, you can still apply if you have not viewed the property. We understand that you may not have time to view the property prior to applying. In this case, you could arrange for a friend or family member to view the property on your behalf.
It’s important to see the property instead of only looking at the photos. The photos serve as an approximate representation. Applicants should check whether the property matches their expectations and needs.
How can I visit a property?
Call the number on the listing directly or click here to contact us through the contact page. After receiving a request, we’ll quickly organize a property viewing. Our goal is to make sure you’ll find your dream home.
Do I have to sign a lease?
Yes, you have to sign a lease online or offline by appointment. The majority of our properties come with a 12-month lease. It states the responsibilities of both sides covering the whole tenancy period.
What is your security deposit policy?
You need to pay the full amount within 24 hours of receiving your application approval notification.
How do the rent payments work?
Your rent is due on the first day of every month. We offer a variety of payment options such as online, ACH, by phone, or mail.
Click here to access the system. Use Tenant Login to view your account balance as well.
Please note that cash payments aren’t accepted due to security reasons.
What are your rental requirements?
Prospective tenants must have a gross income of three (3) times the rent amount, have spent at least two (2) years with their current employer, and have no record of an eviction or eviction filings within the last five (5) years.
When do you increase the rent?
Rent increases usually happen after the lease term expiration. Residents are provided a 30 day notice prior to rental increases. Of course, it isn’t always increased. Our analysis accounts for the property owner’s requests and relevant market conditions.
What could I do to waive the late rent fees?
We aren’t able to waive any late rent fees. Our late charge policy complies with Fair Housing Laws. That means we have to treat all tenants equally.
What happens if I can't pay the rent on time?
Immediately call our accounts receivables department. Failing to contact could lead to an eviction.
Am I allowed to have a roommate?
Yes, but every roommate needs to get approval. You can do this using a rental application form. After filling out the form, pay the application fee, and wait for the screening results. Skipping any of these steps violates the lease and could lead to termination.
What kind of situations are emergencies?
Emergencies are anything that pose a threat to human safety or could cause severe property damage. For example any water, electrical, or HVAC issue.
What's the pet policy?
The pet policy depends on the terms in each specific lease agreement. When you already have a pet and you want to add an extra one, please call our office first. We will process every request separately depending on the lease terms.
Can I change the locks?
No, you would violate the lease agreement terms. It’s possible to install new locks, but then you have to write a request. Wish to add extra locks? You have to bear the associated costs. Our approved contractors need to conduct the work.
Can managers and staff enter my home when I'm not there?
If there’s a need to enter the property, we’ll notify you beforehand. There are many possible reasons for the entrance of managers or staff. For example, landlords may enter the home for emergency repairs. Also, they might allow insurance agents or inspectors to enter the property. But regular maintenance is preferably carried out when you aren’t away from home.
Do I need renters insurance?
Yes, all the tenants need to have renters insurance before moving in. You have to show a renters insurance confirmation before getting the keys.