Your comfort and the integrity of your home are our top priorities. Use the protocol below to ensure your request is routed to the correct specialist immediately.
If you are experiencing a life-threatening emergency, call 911 immediately.
Non-emergency requests (e.g., dripping faucets, running toilets, broken appliances) must be submitted through our Resident Portal. This allows us to track the status of your repair and provide real-time updates from our vendors.
Submit Portal Request →Check your GFI outlets (the ones with buttons in the middle) and your circuit breaker panel. Often, a tripped breaker is the cause, which is a simple reset you can perform yourself.
Ensure the switch is off, then check for the "Reset" button on the bottom of the disposal unit under the sink. Also, verify that the unit is plugged into the outlet.
Verify that your thermostat has fresh batteries and is set to the correct mode (Auto/Cool/Heat). Check your air filter; a clogged filter can cause the system to shut down for safety.